Working with the community since 1908

Privacy Policy / Terms and Conditions

Privacy policy

Bishop Creighton House processes personal data in accordance with the Data Protection Act 1998 and recognises the importance of the correct and lawful treatment of personal data. This personal data, whether it is held on paper, on computer or other media, will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998.
We use and store personal information in a number of different ways for the purposes of satisfying operational and legal obligations. We have a set of internal policies and procedures and a range of guidance to make sure that we comply.

Employees and other subjects of personal data held by BCH have the right to request access to any of their personal data. If you wish to make a request for personal information, please put your request in writing to CEO Rory Gillert, Bishop Creighton House, 378 Lillie Road, London, SW6 7PH including your name, address and other details you believe would help us to locate the personal information relevant to your request.

What are BCH’s data protection responsibilities?

BCH fully endorses and adheres to the eight principles of the Data Protection Act. 

The principles of the General Data Protection Regulation require that personal data should:

1. Be processed fairly and lawfully
2. Be collected for a specified and lawful purpose
3. Be adequate, relevant and not excessive for those purposes
4. Be accurate and, where necessary, kept up to date
5. Not be kept for longer than necessary
6. Be processed in accordance with the rights of the individual
7. Be processed in a safe and secure manner
8. Not be transferred to a country or territory without adequate protection measures

BCH is also committed to notifying the Information Commissioner every year of the types of personal information we handle and how it is used.
Data Sharing

When working with any personal information, BCH endeavours to:

• Only share it with colleagues and third parties who are authorised to receive it; third parties will need to have a confidentiality or non-disclosure agreement in place.
• Be aware of what information we are distributing, making sure it goes to the right people and that it is kept secure.
• Only sharing information with public bodies where it is necessary for operational reasons.
• Taking the appropriate technical and organisational security measures to safeguard personal data
• BCH will retain some forms of information for longer than others and data will be removed from the system when it is no longer required.

This privacy policy sets out how BCH uses and protects any information that you give BCH when you use this website.

BCH is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website,  you can be assured that it will only be used in accordance with this privacy statement. We comply with the provision of Data Protection Act 1998. 

BCH may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 1st July 2014.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address and physical address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • information on any donation(s) made
  • approval to claim for gift aid where applicable

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@creightonhouse.org

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Rory Gillert, BCH, 378 Lillie Road SW6 7PH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Terms and conditions

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bishop Creighton House's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘BCH’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 378 Lillie Road sW6 7PH. Our company registration number is 3217598, given at Companies House, Cardiff on 27/06/96. BCH is also a registered charity, charity number 1059084. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name and job title, contact information including email address and physical address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers, information on any donation(s) made, approval to claim for gift aid where applicable.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.